Frequently Asked Questions

We are MENA’s largest Business-to-Business eMarketplace. Shaping the B2B sector by building a digital ecosystem, beautifully designed and simple to use. Through our technology, holistic ecosystem, financial solutions, and talented people, we are ...
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Tawreed matches international and regional sellers with MENA-based business buyers. It enables them to connect and trade products across 14 categories, including Food & Beverage, Health & Wellness, Consumer Electronics, and more.
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You can reach out to us through Contact Us page here or email us at [email protected]. You can also call us at +974 44444849 or chat with our team from 9:00 to 18:00 AST, from Sunday to Thursday.
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Tawreed is headquartered in Dubai, United Arab Emirates.
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Registering as a Seller is easy! Click this link to start creating your Seller account. Complete a short form with your personal and business information.
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To sell on Tawreed, simply: 1. Register an account here. 2. Verify your account by uploading your documents and updating profile in the Seller Centre. 3. Upload your products here.
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You can sell any tangible product that falls into any of these categories: Consumer Electronics Home, Garden & Furniture Health & Personal Care Beauty & Fragrances Office & Stationery Food & Beverage Fashion & Accessories Automotive Construction &...
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Sellers should verify their accounts to gain access to all the services and features offered. Your products will only be visible on the website once your account is verified.
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Local seller Please provide and upload the below information and documents on your Seller Centre to complete your verification:   Trade licenseVat certificate or Vat exemption LetterEmirate ID (front and back)Shipping PreferencesCompany Address Pick up...
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Yes, if your company is registered in your country and completed our verification process, you will be able to sell through our platform.
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We pay Sellers twice a month: For orders delivered between the 1st and 15th of the month, we will transfer the payment to your account 7 business days after the 15th.For orders delivered between the 16th and 31st of the month, we will transfer the paymen...
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Track your orders in the Seller Centre. Log in to your account - then go to "My Orders". Here you can track pending orders, delivered orders, negotiated orders, and orders awaiting payment.
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See negotiation orders in your Seller Center, under the ""Negotiations"". Once you click on a negotiation order, you have 3 options: Send a counter-offer, orAccept the negotiation order proposed by the Buyer, orReject the negotiation order.If you send a ...
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The primary invoicing relationship is between you and the Buyer. Therefore, you should not issue invoices to Tawreed for the sale of products. You are solely responsible for issuing and submitting an invoice to the Buyer directly, as agreed between you an...
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To increase your online sales and reach more customers, you should:   Use high-resolution product images. Showcase your products with multiple images from different angles. Save your images with the right dimensions. Write clear product descriptions in ...
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Please log in to your registered Seller account on Tawreed. Click on "My Account". Then go to "Product Catalogue" on the left side of the page, upload your product images first in the Media Bank and then click on "Upload Product". For more details, click...
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Please log in to your registered Seller account on Tawreed. Click on "My Account". Then go to "Product Catalogue" on the left side of the page, upload your product images first in the Media Bank and then click on "Upload Product". For more details, click...
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Please log in to your registered Seller’s account on Tawreed. Click on "My Account". Then go to "Product Catalogue" on the left side of the page, upload your product images first in the "Media Bank". Upload photos, before uploading the template to automat...
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View all available categories by navigating to "Product List" under "Product Catalogue" in the Seller Centre, click on "Start your upload" and select "Bulk upload", to see the full list of categories.
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We have a bi-weekly FREE webinar where our experts will show you how to upload and start selling!
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There may be aspects of your product information that do not comply with our company guidelines or country regulations. Please visit "Product Catalogue"" in your account, then proceed to "Product List" where you will find your listing under the following ...
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These are not errors; they are the rejection reasons that have been sent to you to read. Please use these as a reference to update your listing, in order for us to approve your products.
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To correct the issues in your rejected listings, please follow these steps:1- Open your account and go to "Product Catalogue", then proceed to "Product list" where you will find your listing under one of the following:- "All products": for approved, rejec...
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Our standard timing for product review is 2 working days.
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Please visit the Product Listing Help page and review section 2 "Product Approval Criteria" and follow the guidelines in section 1 to successfully list your products on our platform.
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You may find more details on the following page or get in touch with one of our product listing experts at [email protected]
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The Buyer Centre is where you manage all aspects of your Buyer account. This is where you view and manage current orders, update payment methods, track negotiation requests with sellers, and much more.
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The Seller Centre is where you manage all aspects of your Seller account. This allows you to manage your promotions, orders received your products listings, and much more.
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Access Management allows you - as the account holder - to set custom permissions for each person that has access to your business account. The roles can be changed by user/s with "Admin" account permission.
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1. Go to "Account Profile" under Account, scroll down to Email and Password and click on edit details to reset the password.
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1. Go to "Account Profile" under Account, scroll down to Email and Password and click on edit details to reset the password.
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Your data privacy is important to us. We are committed to maintaining the confidentiality of the information that you provide us and we will take all reasonable and necessary measures to protect your personal information. We only collect information that ...
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Any workspace owner can invite two users. So, overall, an account can have three users. (one admin and two users)
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The Buyer Centre is where you manage all aspects of your Buyer account. This is where you view and manage current orders, update payment methods, track negotiation requests with sellers, and much more.
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The Seller Centre is where you manage all aspects of your Seller account. This allows you to manage your promotions, orders received your products listings, and much more.
Read more

Access Management allows you - as the account holder - to set custom permissions for each person that has access to your business account. The roles can be changed by user/s with "Admin" account permission.
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1. Go to "Account Profile" under Account, scroll down to Email and Password and click on edit details to reset the password.
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1. Go to "Account Profile" under Account, scroll down to Email and Password and click on edit details to reset the password.
Read more

Your data privacy is important to us. We are committed to maintaining the confidentiality of the information that you provide us and we will take all reasonable and necessary measures to protect your personal information. We only collect information that ...
Read more

Any workspace owner can invite two users. So, overall, an account can have three users. (one admin and two users)
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Place your brand label on third-party products. Choose from a wide range of quality products across many categories.
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Request For Quotation (RFQ) is a service we provide to Buyers to help them source competitive quotations on products they need
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Sell, exchange or trade-in your old electronics stock with us and contribute to a more sustainable and eco-friendly life cycle for your equipment.
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Logistics Integration offers competitive pricing and FREE shipping by sea for a range of ready-to-sell products from India.
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Tawreed's Inspection Services are a comprehensive range of world-leading inspection and verification services, such as checking the condition and weight of traded goods at transshipment, help to control quantity and quality, and meet all relevant regulato...
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Tawreed international transport service includes: Transport by sea, air, and road.Customs compliance & clearance.Coordination with factories/suppliers and end clients.Order monitoring or reporting.
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We have partnered with Freightos to make booking simple, convenient, and cost-effective. It is easy to find freight partners and get instant quote comparisons on Tawreed Logistics.
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We have partnered with Freightos to make booking simple, convenient, and cost-effective. It is easy to find freight partners and get instant quote comparisons on Tawreed Logistics.
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Yes, most products are regulated. For a more detailed explanation of regulated products, check this link (Tawreed Inspection Services). Tawreed offers support with product registration and quality certifications of all types. Our logistics experts will gu...
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You should always consider insurance when transporting goods. Whether you’re using Tawreed logistics or a 3rd party provider, please make sure to ask about good insurance coverage and check all the inclusions. Nonetheless, taking precautions also greatly ...
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Tawreed's International Shipping Integration is a fully integrated all-in-one digital platform to instantly compare and book freight. We handle all types of shipping contracts (incoterms). Our customers rely on us for all their freight and customs cleara...
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A consignment program enables you to keep your stock in the territory you want to sell your products. By using a local storage facility, your products are closer to your potential buyers, allowing you to offer much faster delivery times and best in class ...
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All the categories listed on Tawreed.com are eligible for the consignment program (Consumer Electronics, Home Garden and Furniture, Health and Personal Care, Office and Stationary, Fashion and Accessories, Construction and Hardware, Automotive, Beauty and...
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Yes, Tawreed will release the stock back and ship, provided the seller covers the documentation fees as well as the international shipping cost and customs duties.
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Tawreed will not be responsible for the products expiry and product will be returned if not sold within a period of time. Seller will be notified of product shelf life on a regular basis.
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More details can be discussed offline upon request from the sellers.
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Seller will bear the cost of product registration, international shipping and customs duties. Tawreed offers support with these services directly or through its partners.
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Yes, as the products will be under the seller's control. The seller can increase or decrease the prices of any fast-moving item.
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Tawreed will be sharing reports with the sellers on a regular basis.
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Tawreed Logistics offers a fully integrated all-in-one digital platform to instantly compare and book freight. We handle all types of shipping contracts (incoterms). Our customers rely on us for all their freight and customs clearance needs. We help you ...
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Registration Services are needed because most countries demand that imported products conform to national and international standards. Products, particularly in food and beverage, pharmaceuticals and cosmetics need to be tested before they can be sold. T...
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In order to import or export you need a license. In cases where you don't have an export or import license, Tawreed can act as the Importer of Record, or Exporter of Record, giving you the agility and flexibility to trade internationally.
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An export licence is a way for a country to control the goods going out of the country – just like an import license is a way to control incoming goods. The import or the export can be restricted or prohibited to meet the demands of the domestic market a...
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The responsibility for obtaining an export licence is on the company whose goods are being exported. For example if a Chinese company wants to export goods from China to overseas markets, they are responsible for obtaining the export licence, either by ap...
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If you do not have an import license, Tawreed offers an IOR (Importer of Record) service through its trusted service providers. This allows you to import the goods.
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Today, most exporters have export license's. However, some don’t. These exporters are often smaller companies that want to avoid the bureaucracy and the cost that comes with applying for the export license.
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If your supplier lacks an export license, Tawreed offers an EOR (Exporter of Record) service through its trusted service providers. This allows your supplier to export the goods.
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Yes, most products are regulated. For a more detailed explanation of regulated products, see Tawreed Inspection Services. Tawreed offers support with product registration and quality certifications of all types. Our logistics experts will guide you throug...
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The responsibility for insuring your cargo is determined by the Incoterm used in your shipping contract. For instance, under the FOB Incoterm, the seller's responsibility ends when a carrier takes possession of them, or, with respect to ocean shipments, w...
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We have partnered with Freightos to make booking simple, convenient and cost-effective. It is easy to find freight partners and get instant quote comparisons on Tawreed Logistics.
Read more

It is important to consider insurance when transporting goods. Whether you’re using Tawreed Logistics or a 3rd party provider, please make sure to ask about good insurance coverage and check all the inclusions. Nonetheless, taking precautions also greatl...
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Each bank has different terms and conditions, hence we will advise you to contact the bank directly.
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The following terms & conditions apply to any transactions made using Instalment as a payment option on Tawreed.com. Tawreed allows Instalments payment method on all purchases on Tawreed.com meeting the minimum order value, using eligible credit cards. Y...
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Yes, you can apply for multiple installment payment plans (one per purchase) at the same but approval is subject to your bank’s terms and conditions.
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We recommend that you read your bank’s terms and conditions but you can expect to receive confirmation of the installment plan of your bank
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Tenure options, as well as processing fees, vary depending on your bank. Please check with your bank and review their terms and conditions.
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Please check with your bank and review their terms and conditions.
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No, but please check with your bank and review their terms and conditions for more information.
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A processing fee is a one-time charge. Please check with your bank and review their terms and conditions.
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Banks do charge a nominal fee but in some cases they may not. Please check with your bank and review their terms and conditions.
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Please refer to your bank’s terms and conditions.
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An installment payment method is enabling you to pay your Tawreed.com purchase in installments. The minimum order value to qualify for an installment payment is 500 QAR or more, subject to your bank’s terms and conditions. There might be processing fees a...
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Installment payment can be used on all orders that meet the minimum order value of QAR 500 or more, subject to your bank’s terms and conditions.
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Yes ,you can.
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The banks will need about 7-9 working days to process your request, subject to your banks’ policies. The amount you have requested will first be taken from your credit card. once the installment payment has been approved your next statement will be altere...
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if your products are eligible for a refund subject to our return and refund policy, we will be able to process your request. However, you need to contact your bank for installment-specific queries. 
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You will be refunded subject to our return and refund policy. Click here to know more.
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No, you cannot. The installment payment plan is only applicable for the credit card payment method.
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No, you do not need to contact your bank when requesting an instalment payment plan via Tawreed.com. Your bank will contact you, post your instalment payment request subject to their terms and conditions.
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All Qatari Major Banks
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We have a standard rate of QAR15 for all orders except frozen items. Delivery charges for frozen items are calculated based on multiple factors such as the location of the item, shipping address, dimensions of the items, and whether we need to ship the g...
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Shipping charges applicable for the order will be shown at checkout and will be included as part of the order’s total
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All the following conditions must be met: - The shipping address is in QAR - All the order items are "Express" items - Order value equal to or higher than QAR 500"
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Mandatory: copy of valid Trade License, VAT certificate, and Owner ID or Passport. Recommended: Audited financials.
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Complete the Credit Application form here, upload any missing mandatory information and documents then submit your application.
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Domestic verified business and has a stable repayment history with Trade or Bank credit. Also, eligibility applies to Tawreed credit policy.
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No, there are no fees related to the processing of Credit.
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No, there are no fees when you are granted Credit. Currently, Tawreed does not charge fees related to the Credit Facility
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Your invoice will have payment details. You can pay using Bank Transfer as the payment method. Go to “My Orders” in your “Buyer profile”, Click on “Pay Now” button to complete the payment steps.
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It will take 10 days from the time you submitted the Credit Application form. If your Credit Application form did not include all the required information and documents, this will slow down the process. You will be able to submit the Credit Application f...
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You have to meet certain criteria to be eligible for a Credit Limit increase. In general, utilizing your existing Credit and completing payments on time are key elements that will be considered.
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There are no charges, but the payment has to be made without fail to avoid legal formalities. Whilst there are no charges for late payment, please refer to the T&Cs. Late payment or nonpayment will result in legal action.
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Go to “My Account” where you will find your Credit Application results next to the application ID. You will also be receiving status update emails.
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You will be able to submit the Credit Application form here. But you will be able to use your granted credit unless you verify your business account. To know how you can verify your profile, click here.
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Unfortunately not. Credit is currently granted only to eligible Businesses domiciled in the QATAR
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