Frequently Asked Questions

There may be aspects of your product information that do not comply with our company guidelines or country regulations.
Please visit "Product Catalogue"" in your account, then proceed to "Product List" where you will find your listing under the following tabs:
- "All products": for approved, rejected, and pending products.
- "Approved": for the products that have already been approved.
- "Pending": for the products that are still under review.
- "Rejected": for the products that have not met our upload criteria. To see your rejected products and rejection reasons click on "Download Rejection Reasons" at the top right corner of your product list page.