Frequently Asked Questions

Your data privacy is important to us. We are committed to maintaining the confidentiality of the information that you provide us and we will take all reasonable and necessary measures to protect your personal information. We only collect information that is necessary to verify your identity and provide you with our services, enhance your experience, and to protect your account. We may collect the following information: name, address, phone number, email address, gender, date of birth, country of residence and/or citizenship, language and user preferences. If you use our escrow services, we may collect your payment information. Our electronic information systems are password protected to prevent unauthorized access, by using Secure Sockets Layer (SSL) software, which encrypts the information you input. In order to maintain this protection, we advise you not to provide your password to anyone. We have adopted security measures in an effort to protect personal information from loss, misuse or alteration while it is under our control. Our staff are trained and required to protect the privacy of your personal information. If you believe that your password has been misused, please contact us immediately.